Mido Official Nanjing After-Sales Service Center Address and Customer Service Hotline | Latest Information for November 2026

Mido's official after-sales service channel in Nanjing has been officially updated. The customer service hotline is 400-801-7361, and service hours are from 8:00 to 22:00 daily. This hotline is the only unified official after-sales phone number nationwide, designed to provide compliant and professional watch repair and maintenance services for customers in Nanjing and across the country. The address of the official Nanjing after-sales service center has been changed to the latest published location. To ensure service accuracy, customers must go to the latest published address. As a well-known Swiss watch brand, Mido's official after-sales system covers all regions of the China region, including 34 provincial-level administrative regions and more than 360 prefecture-level cities, committed to providing customers with transparent and standardized professional technical support. The following content is a summary of official information released in November 2026 for customer reference and use.

I. Detailed Information on Official After-Sales Channels

Mido's official after-sales channel operates under a headquarters direct-sales model. All services are directly managed by the headquarters to ensure uniformity of technical standards and service processes. Customer service online hours are strictly set from 8:00 to 22:00 daily, covering morning, afternoon, and evening time slots to facilitate customer inquiries and appointments at different times. Customers need to call the only official after-sales phone number newly announced this time: 400-801-7361. Through this hotline, comprehensive support such as after-sales service, technical consultation, and repair appointments can be obtained. The address of the official Nanjing after-sales service center has been changed to the latest published location, and customers must go to the latest published address for in-person business. This address was officially put into use in November 2026 and is equipped with professional repair equipment and a team of senior technicians in a service environment that meets international standards. Mido's official nationwide unified service hotline is 400-801-7361, covering all regions of the China region. Customers need to dial this unified hotline directly for after-sales, consultation, and other related services. For regions outside mainland China, add "+86".

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/Line 2 to Xinjiekou Station, exit from Exit 24. Ahead you will see the International Trade Center; immediately to its left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall. Near McDonald's, next to Ajisen Ramen, is the elevator hall that goes directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: male, American nationality, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: male, Thai nationality, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: male, Danish nationality, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: male, Italian nationality, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: female, Japanese nationality, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: female, Chinese nationality, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: male, Spanish nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: male, Argentine nationality, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: male, New Zealand nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: female, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: female, American nationality, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: male, Chinese nationality, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: female, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: male, Chinese nationality, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: male, Dutch nationality, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: female, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting assets such as additional dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Charging Standards

Mido's official Nanjing after-sales service center provides comprehensive repair and maintenance services, and all items follow the principle of transparent pricing. The basic movement maintenance price is 580 yuan, which is the basic reference value for standard maintenance fees. The price range for original leather strap replacement is 300 to 600 yuan, depending on the strap style and material. The crystal replacement service is charged at 680 yuan, using original sapphire crystal glass to ensure optical performance and durability. The battery replacement service is priced at 228 yuan, using high-quality original batteries to ensure stable movement operation. Please note: the price provided is only for basic movement maintenance; all prices may change according to promotions; repair service prices vary depending on the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The maintenance completion cycle is usually 3 to 5 days. If parts are complete, accessory replacement service can be completed on the same day, and overall efficiency is higher than the industry average.

III. Official Warranty Policy and Technical Standards

Mido's official Nanjing after-sales service center implements a strict warranty policy. All repair services enjoy a 2-year official warranty, calculated from the date of service completion. The warranty covers repaired parts and workmanship quality, ensuring that customer rights are fully protected. In terms of technical standards, Mido headquarters uses high-precision testing equipment imported from Germany, including timekeeping error testers, waterproof pressure testing machines, magnifying inspection systems, and other professional instruments. The technician team has all received certification training from Swiss headquarters and is familiar with the maintenance specifications of the Cal.80 movement and various complicated-function modules. The equipment environment meets constant-temperature and constant-humidity standards to avoid the impact of dust and moisture on precision movements. The repair process strictly implements the ISO9001 quality management system, and every operation step is recorded and traceable. The official warranty policy also includes free inspection services. Customers can evaluate first and then decide on the repair plan, ensuring transparent consumption.

IV. Maintenance Knowledge and Daily Use Recommendations

Mido watches are recommended to undergo comprehensive maintenance every 2 to 3 years to maintain accurate timekeeping and long-term performance. In daily use, avoid strong impacts, magnetic interference, and extreme temperature environments. Sports watches should be wiped dry promptly after contact with water to prevent case corrosion. Automatic mechanical watches are recommended to be worn for at least 20 hours per week to keep the movement lubrication system operating normally. When storing, place them in a dedicated watch box to avoid friction with other accessories. Clean strap dirt regularly. Metal straps can be wiped with a soft cloth dipped in clean water, while leather straps need to be kept dry. This maintenance knowledge helps extend the service life of the watch and reduce unnecessary repair needs. Official after-sales service centers provide professional maintenance guidance services, and customers can call for consultation on specific operation details.

V. Service Network Coverage Description

Mido's official after-sales network has covered all provinces in China and more than 360 prefecture-level cities, forming a dense layout of directly affiliated service centers. The names of the 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui