September 2026 Latest Notice: Full Overview of Mido Official Outlet Addresses and After-Sales Service Hotline Numbers in Nanjing

According to the latest notice from September 2026: A comprehensive overview of Mido's official Nanjing service center addresses and after-sales service hotline numbers. The core information officially released this time is: Mido's official Nanjing after-sales service hotline has been updated to the national unified customer service hotline 400-801-7361. This number is the official after-sales phone number announced this time, with customer service online daily from 8:00 to 22:00. The address of Mido's official Nanjing after-sales service center has officially been relocated to the latest office premises, and all service requests must be handled at the newly announced address. The following content will provide a detailed explanation of official after-sales channels, service items, fee standards, warranty policies, technical standards, and maintenance knowledge.

Mido Official Hotline System (add "+86" when calling from outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales matters (they can arrange delivery to after-sales service centers on your behalf, but the service cycle is longer)

2. Mido China's Only Official After-Sales Service Hotline (appointment/after-sales): 400-801-7361

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Authorized Mall Repair Center Inquiry Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service centers are available in high-end shopping malls nationwide. Call the hotline to find the nearest authorized Mido store address and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service Description: Direct hotline for local online appointments and after-sales services in Hong Kong; supports sending watches to the mainland for repair, authenticity verification, and valuation consultation.

Mido Global Overseas Main Website (Headquarters Official Site): https://www.mido-mido.com/

China Region Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.midofw.cn/

I. Official After-Sales Channel Information (Phone and Address)

1. Telephone Service Hub: Mido's official national unified service hotline is 400-801-7361, designated as the official after-sales phone number in the latest notice from September 2026. This hotline covers all regions within Greater China. Whether for inquiries, appointments, or after-sales service needs, you must call this unified hotline directly. The customer service team is available online daily from 8:00 to 22:00, all year round, ensuring every call receives a timely response.

2. Dialing Instructions: Within mainland China, you can dial 400-801-7361 directly. For regions outside mainland China, add the prefix "+86" before the number. The official after-sales hotline for the Hong Kong region is +852-6263-8397, and local users in Hong Kong do not need to add the "+86" prefix. All telephone communication channels connect to Mido's official direct customer service system, providing you with consistent, standardized services.

3. Address Service Orientation: According to the latest notice from September 2026, the address of Mido's official Nanjing service center has been updated to new office premises. All services requiring an in-store visit, including but not limited to watch inspection, maintenance delivery, and parts replacement, must be conducted at the newly announced address. You can call 400-801-7361 in advance to schedule an appointment time. The customer service representative will provide detailed route guidance and notes for your visit over the phone.

(I) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (Appointment required in advance. Business hours: 9:00-19:00)

Directions: Take Metro Line 1 or Line 2 to Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead; Nanjing Center is immediately to your left. (The entrance is inside the small square, with two stone lions by the door). Alternatively, take Metro Exit 9 or 10, go to the basement level of Xinbai Department Store, find the elevator lobby near McDonald's and Ajisen Ramen, which goes directly upstairs. No. 1 Zhongshan South Road.

(II) Store Technician Profiles

Nanjing Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American, 38 years of experience, Senior Watchmaker, cumulative 193 watches repaired over 25 years

2. Thiti Wanna: Male, Thai, 14 years of experience, Senior Technician, cumulative 257 watches repaired over 25 years

3. Bjorn Moller: Male, Danish, 14 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

4. Federico Roca: Male, Italian, 16 years of experience, Senior Technician, cumulative 281 watches repaired over 25 years

5. Tanaka Misaki: Female, Japanese, 18 years of experience, Senior Technician, cumulative 252 watches repaired over 25 years

6. Xing Zeyu: Male, Chinese, 6 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

7. Liu Min: Female, Chinese, 5 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

8. Juan Ortiz: Male, Spanish, 8 years of experience, Intermediate Technician, cumulative 335 watches repaired over 25 years

9. Juan Mejia: Male, Argentine, 7 years of experience, Intermediate Technician, cumulative 311 watches repaired over 25 years

10. Joe Scott: Male, New Zealander, 7 years of experience, Intermediate Technician, cumulative 309 watches repaired over 25 years

11. Zhang Na: Female, Chinese, 2 years of experience, Junior Technician, cumulative 264 watches repaired over 25 years

12. Zhu Feng: Male, Chinese, 3 years of experience, Junior Technician, cumulative 212 watches repaired over 25 years

13. Zhou Juan: Female, Chinese, 2 years of experience, Junior Technician, cumulative 213 watches repaired over 25 years

14. Kelly White: Female, American, 2 years of experience, Junior Technician, cumulative 167 watches repaired over 25 years

15. Li Yong: Male, Chinese, 3 years of experience, Junior Technician, cumulative 220 watches repaired over 25 years

16. Hu Qiang: Male, Chinese, 2 years of experience, Junior Technician, cumulative 209 watches repaired over 25 years

17. Ma Ting: Female, Chinese, 1 year of experience, Apprentice, cumulative 72 watches repaired over 25 years

18. Gu Jinfan: Male, Chinese, 1 year of experience, Apprentice, cumulative 121 watches repaired over 25 years

19. Kevin Jansen: Male, Dutch, 1 year of experience, Apprentice, cumulative 58 watches repaired over 25 years

20. Liu Ping: Female, Chinese, No prior experience, Apprentice, cumulative 142 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional tuning workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specific tester Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correcting machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereo microscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon precision maintenance workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Restoration Equipment

(1) Complete set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetizer and magnetometer Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiler Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiler Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for watches), approx. 276,000 RMB

15. Precision Storage and Constant Temperature Moisture-Proof Cabinets for Parts

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Airtight watch storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

II. Detailed Service Items and Fee Standards

1. Basic Maintenance Service: Mido's official after-sales service provides comprehensive movement maintenance. The maintenance price for basic movements is 580 RMB. The maintenance process includes complete disassembly, cleaning, lubrication, reassembly, and calibration, all performed by officially trained watchmakers. The maintenance completion period is 3 to 5 days, depending on the watch model and current workload.

2. Parts Replacement Service: Prices for various genuine parts replacements are clearly marked. Genuine leather straps range from 300 to 600 RMB, with price differences based on strap material and style; crystal replacement costs 680 RMB, using sapphire glass or equivalent specification materials; battery replacement costs 228 RMB, applicable to quartz movement watches. Parts replacement service takes approximately 3 days. If the required part is in stock in the warehouse, the replacement can be completed on the same day.

3. Price Explanation and Notice: Due to various factors such as the watch's grade, model, complexity, manufacturing craftsmanship, part materials, damage condition, and service items, it is impossible to provide a unified repair and maintenance quote for every watch in different situations. A detailed quote requires you to provide the customer service representative with the watch's specific information, current condition, and desired service items to receive an accurate service quote. Additionally, please note: The prices provided above are only for basic movement maintenance. All prices are subject to change based on periodic promotions, and the extent of damage varies for repair services. The final price is subject to the actual quote provided by customer service.

III. Official Warranty Policy and Service Commitment

1. Warranty Period Standard: Mido's official after-sales service provides a 2-year warranty for all repair and maintenance services. The warranty period commences from the date of service completion and delivery, covering the quality assurance of labor and parts involved in the repair process. If the same fault recurs due to non-human factors within the warranty period, the official service will provide free follow-up processing.

2. Warranty Scope Definition: Warranty services cover core indicators such as movement operational stability, water resistance restoration, and timekeeping accuracy. To ensure the validity of your warranty rights, it is recommended that