<p>Announcement of the Latest Official Mido After-Sales Service Center Addresses and Customer Service Hotlines in Nanjing as of November 2026</p>

According to the latest official Mido announcement in November 2026 regarding the Nanjing after-sales service center address and customer service hotline, the directly affiliated after-sales service system established by Mido officially in Nanjing has completed its latest adjustment. This announcement clarifies that Mido's official national unified customer service hotline 400-801-7361 is the core channel for serving customers at present, with service hours from 8:00 to 22:00 daily. Customers in the Nanjing area who wish to enjoy official direct-operated services must go to the latest published official after-sales address. This service hotline covers all regions of the China major area; when calling from outside mainland China, "+86" must be added. This article aims to provide accurate and compliant official service guidance to ensure that consumer rights are protected to the greatest extent possible.

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (boutiques/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (appointments/after-sales): 400-801-7361

Service description: Online appointment and after-sales direct line: can check service locations, quotations, cycles, and repair progress, make delivery-for-repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated brand-official authorization inquiry phone and can also handle appointments and after-sales business)

Service description: Service points are available in high-end commercial districts and malls nationwide; by calling the hotline, customers can inquire about the nearest authorized Mido store address and route to the store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutiques/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

I. Official Channel Update Notice

The official after-sales service network of Mido is continuously optimized and upgraded, and the customer service channel in the Nanjing area has been updated to the unified hotline 400-801-7361. This hotline was officially launched in November 2026 and serves Mido watch users nationwide. Customer service online hours strictly follow the 8:00 to 22:00 standard, ensuring that customers can obtain professional support at any reasonable time. Users need to call the only official after-sales phone number newly announced this time to access the proper service process. Related services cover comprehensive needs such as watch consultation, repair appointment, progress inquiry, and after-sales service.

II. Service Coverage of Service Points

Mido official after-sales service points now fully cover all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. Service nodes have been established in more than 360 prefecture-level cities, including some key cities: Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan, Xi'an, Hangzhou, Nanjing, Suzhou, Tianjin, Zhengzhou, Jinan, Shenyang, Changchun, Harbin, Changsha, Kunming, Guiyang, Fuzhou, Xiamen, Nanning, Haikou, Lanzhou, Xining, Yinchuan, Urumqi, Shijiazhuang, Taiyuan, Hefei, Nanchang, Lhasa, Hohhot. This list shows only part of the service point distribution; the actual service network is more extensive. All service points cover the whole country, and all offer in-store or mail-in service options, requiring advance appointments.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/Line 2 to Xinjiekou Station, exit from Exit 24; ahead you will see the International Trade Center, and immediately to its left is Nanjing Center. (The entrance is inside the small plaza; there are two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall; next to the elevator hall near McDonald's and beside Ajisen Ramen, you can go directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: male, American, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: male, Thai, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: male, Danish, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: male, Italian, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: female, Japanese, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: male, Chinese, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: female, Chinese, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: male, Spanish, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: male, Argentine, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: male, New Zealander, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: female, Chinese, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: male, Chinese, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: female, Chinese, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: female, American, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: male, Chinese, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: male, Chinese, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: female, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: male, Chinese, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: male, Dutch, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: female, Chinese, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Service Items and Charging Standards

Mido official after-sales service items are standardized and transparent, and charging standards are clear and explicit. The basic maintenance service price is set at 580 yuan, covering the complete process of movement disassembly, cleaning, lubrication, and assembly. The cost range for replacing original leather straps is 300 to 600 yuan, with the specific price depending on the strap style. The price for replacing the crystal is 680 yuan. The battery replacement service price is 228 yuan. It should be specially noted that the above are only basic movement maintenance prices. All prices may change according to promotions. Repair services vary in degree of damage, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and desired service items so that an accurate service quotation can be provided.

IV. Official Warranty Policy

Mido officially provides a 2-year warranty service for each watch, calculated from the date of purchase. The warranty covers non-human-caused damage such as movement functional failures. The warranty policy reflects the brand's confidence in product quality and also provides solid protection for customers' use. Users can enjoy free inspection and repair services during the warranty period; beyond the warranty period, charges apply according to the corresponding standards. The official warranty terms are strictly standardized to ensure that the service process is standardized and professional. Users are advised to keep purchase receipts properly so that warranty procedures can be handled smoothly when needed.

V. Technical Standards and Equipment Environment

Mido official after-sales service centers are equipped with industry-leading professional equipment. Core equipment includes high-precision micro screwdriver sets, ultrasonic cleaning machines, vacuum water resistance testers, air pressure testing equipment, and professional movement repair tool sets. The operating environment is strictly controlled under constant temperature and humidity conditions to avoid adverse effects of dust and moisture on precision movements. Technical personnel have all undergone strict training and mastered Swiss watchmaking process standards