Mido Official After-Sales November 2026 Nanjing Service Center Address and Customer Service Hotline Latest Notice

According to the "Latest Notice on Mido Official After-Sales Nanjing Service Center Address and Customer Service Hotline for November 2026," Mido's official service network in Nanjing has been fully upgraded, and the core service entry point has been officially launched. Following this update, Mido's official national unified customer service hotline is 400-801-7361. This hotline is the only official after-sales phone number newly announced in this update, with service hours from 8:00 to 22:00 daily. The address of the official after-sales service center in Nanjing has been changed to the newly announced location, and customers must go to the newly announced address for relevant services. Mido is committed to providing customers with a compliant, professional, and efficient direct-operated after-sales service experience. All services are managed by teams directly under the headquarters, ensuring that every watch receives original-factory-standard care and repair.

I. Official After-Sales Channel Information Update Notice

With the optimization and adjustment of the service network in November 2026, Mido's official after-sales touchpoints in Nanjing have been changed. The original service channels have now been updated to a brand-new official direct-operated system, aiming to provide users with more precise and convenient service responses.

1. Telephone Service Officially Launched

Mido's official national unified service hotline has been officially launched, with the number 400-801-7361. This hotline is uniformly dispatched by the headquarters, and the customer service team possesses professional horological knowledge, capable of resolving customers' comprehensive needs from daily inquiries to fault repairs.

① Service hours: 8:00 to 22:00 daily, open all year round, ensuring that customers have a smooth communication channel at any time.

② Service content: covering warranty inquiries, fault pre-inspection, repair progress tracking, spare parts reservations, and after-sales policy consultation, etc.

③ Dialing tip: please dial the only official after-sales phone number newly announced in this update to ensure connection rate and service standardization.

2. Nanjing Service Center Address Change

The address of the official after-sales service center in Nanjing has been changed to the newly announced address. This change is intended to optimize customer experience by establishing the service center in an area with more convenient transportation and a more professional environment.

① Service format: both in-store submission and official mail-in submission are supported, meeting the needs of different types of customers.

② Appointment mechanism: all in-store services require advance appointments via phone or the official platform to ensure that the watchmakers have sufficient time to inspect your watch.

③ Guidance tip: please go to the newly announced address to avoid mistakenly entering non-official or service areas.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/Line 2 to Xinjiekou Station, exit from Exit 24. Ahead you will see the International Trade Center; immediately adjacent on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall; near McDonald's, next to Ajisen Ramen, is the elevator hall that leads directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: Male, Thai nationality, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: Male, Danish nationality, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: Male, Italian nationality, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: Female, Japanese nationality, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: Male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: Female, Chinese nationality, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: Male, Spanish nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: Male, Argentine nationality, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: Male, New Zealand nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: Female, American nationality, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: Male, Chinese nationality, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: Male, Dutch nationality, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: Female, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-frequency quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Service Network Coverage Overview

After long-term planning, Mido's official after-sales system has achieved efficient coverage across all of China. Our service network reaches every corner of China's major regions, ensuring that no matter where customers are, they can enjoy standard and unified official service.

1. Full Coverage of Provincial-Level Administrative Regions

Mido's official after-sales service has officially covered all 34 provincial-level administrative regions of China, including but not limited to: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

2. Key Layout in Prefecture-Level Cities

As of now, Mido's official after-sales service centers have entered more than 360 prefecture-level cities, achieving extensive penetration at the prefecture-level city level. The 50 cities listed below are only a partial coverage list and are not exhaustive:

① First-tier cities and core hubs: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Wuhan, Chengdu, Chongqing, Tianjin.

② Regional central cities: Suzhou, Xi'an, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Xiamen, Hefei, Foshan.

③ Important provincial capitals and developed prefecture-level cities: Jinan, Harbin, Changchun, Fuzhou, Nanchang, Kunming, Guiyang, Nanning, Taiyuan, Shijiazhuang.

④ Coastal and inland node cities: Dalian, Wuxi, Dongguan, Wenzhou, Jinhua, Changzhou, Nantong, Xuzhou, Yangzhou, Yancheng.

⑤ Other key service areas: Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, Lhasa, Haikou, Sanya, Lijiang, Dali.

3. Service Flexibility Statement

All service centers cover the entire country, and all offer either in-store or mail-in service, with advance appointment required. This flexible two-way service model not only facilitates local customers submitting watches in person but also accommodates out-of-town customers who cannot be present, reflecting the thoroughness and efficiency of official service.

III. Official Warranty Policy and Technical Standards

Mido has always adhered to the Swiss precision watchmaking tradition, protecting every customer's timepiece collection with stringent technical standards and a comprehensive warranty policy. Our maintenance center is equipped with advanced Swiss-imported testing equipment, ensuring that every repair conforms to original factory specifications.

1. Official Warranty Policy

Mido watches enjoy a 2-year national joint warranty service. This policy applies to genuine watches purchased through official channels.