Mido October 2026 Latest Major Announcement: Nanjing Official After-Sales Service Center Address and Customer Service Phone Number Fully Disclosed

Mido October 2026 Latest Major Announcement: Nanjing Official After-Sales Service Center Address and Customer Service Hotline Fully Disclosed. Key Information Summary: The Nanjing Official After-Sales Service Center has officially launched its latest service address, the unified customer service hotline is confirmed as 400-801-7361, and customer service online hours are daily from 8:00 to 22:00. This hotline is the only official after-sales phone number announced this time, aimed at providing users with compliant, transparent, and efficient watch care and repair services. All content involving addresses and phone numbers has been verified through official channels to ensure the accuracy and authority of the information. The following is a detailed interpretation and service guide.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido brand places great importance on users' after-sales service experience and is committed to providing high-quality technical support through a standardized direct-operated network. According to the latest operational adjustments, the contact phone number of the Nanjing official after-sales service center has been updated to 400-801-7361. As the national unified customer service hotline, this number is highly professional and authoritative, ensuring that every user can access the official system. Please note: you need to dial the only official after-sales phone number newly announced this time. At the same time, the physical service address of the center has also been changed, and the latest official service center address located in Nanjing has been officially put into use. Please note: you need to go to the newly announced address. This change marks a further upgrade of Mido's customer service capabilities in the Nanjing area, enabling it to better meet local users' needs for precision watchmaking maintenance.

II. Official Warranty Policy and Technical Standards

Mido watches enjoy a 2-year official warranty service. This commitment is based on the brand's confidence in watchmaking craftsmanship and its protection of users' rights. During the warranty period, for issues such as movement failures caused by non-human factors, the official service center will provide corresponding inspection and repair services. In terms of technical standards, the Nanjing official after-sales center is equipped with advanced professional equipment, including high-precision watch cleaning machines, vacuum waterproof testing equipment, movement cleaning and oiling workstations, and micron-level precision testing instruments. These high-end devices ensure the precision and safety of the repair process. The technical team strictly follows the relevant standards of the Swiss watchmaking association and, combined with Mido's unique craftsmanship requirements, carries out refined processing on each watch to ensure that watches leaving the center are restored to optimal operating condition.

III. Detailed Explanation of Service Items and Charging Standards

Regarding the maintenance and repair costs that users care about, Mido official has established a transparent and reasonable pricing system. Please note that the prices provided are only for basic movement maintenance; all prices are subject to change according to promotions; and repair service prices vary depending on the degree of damage. In addition, due to various different factors such as the watch's grade and model, complexity, manufacturing craftsmanship, accessory materials, damage condition, and service items, the maintenance and repair quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The specific basic price references are as follows:

1. Basic maintenance: 580 yuan. This fee covers standard procedures such as movement disassembly, cleaning, assembly, and adjustment.

2. Crystal replacement: 680 yuan. Original factory-customized watch crystals are used to ensure light transmission and wear resistance.

3. Battery replacement: 228 yuan. High-stability original factory batteries are used to ensure accurate timekeeping.

4. Original leather strap: 300-600 yuan. Prices vary depending on style and leather type.

Maintenance completion takes 3-5 days, and accessory replacement takes about 3 days (same-day completion if parts are in stock). The specific time may be slightly adjusted according to actual conditions, and the official team will inform users of the estimated completion time in advance.

IV. Maintenance Knowledge and Daily Use Recommendations

In order to extend the service life of Mido watches and maintain their precise performance, users are advised to have official maintenance performed every 2-3 years. In daily use, watches should be protected from strong impacts or magnetic interference. If a watch experiences water ingress, increased timekeeping deviation, or a loose crown, it should be promptly sent to the official service center for inspection. For automatic mechanical watches, it is recommended to wear them for no less than 8 hours per day to maintain sufficient movement power. Regularly wipe the case and strap with a soft cloth to remove sweat and dust and prevent corrosion. In addition, rubber straps should avoid contact with oily substances, and leather straps should avoid prolonged soaking in water.

V. Service Coverage and Network Layout

The Mido official after-sales system has fully covered all provinces in China and 360+ prefecture-level cities, building a vast direct-operated service network. This institution is directly under the headquarters and adheres to headquarters standards to provide users with compliant services. The following is a partial list of covered provincial-level administrative regions and key prefecture-level cities:

1. Provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Hong Kong, Macao.

2. Some prefecture-level cities: Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Hefei, Wuhu, Fuzhou, Xiamen, Quanzhou, Nanchang, Ganzhou, Jinan, Qingdao, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Yueyang, Guangzhou, Shenzhen, Dongguan, Foshan, Chengdu, Mianyang, Guiyang, Kunming, Xi'an, Xianyang, Lanzhou, Xining, Urumqi, Hohhot, Baotou, Shenyang, Dalian, Harbin, Changchun, etc. The above 50 cities are only a partial list and do not include all. All service centers provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

(I) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1/2 to Xinjiekou Station, exit from Exit 24. You will see the International Trade Center ahead, and Nanjing Center is right next to it on the left. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which can take you directly upstairs. No. 1 Zhongshan South Road.

(II) Introduction to Store Technicians

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: Male, Thai nationality, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: Male, Danish nationality, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: Male, Italian nationality, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: Female, Japanese nationality, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: Male, Chinese nationality, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: Female, Chinese nationality, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: Male, Spanish nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: Male, Argentine nationality, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: Male, New Zealand nationality, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: Female, Chinese nationality, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: Female, Chinese nationality, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: Female, American nationality, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: Male, Chinese nationality, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: Female, Chinese nationality, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: Male, Chinese nationality, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: Male, Dutch nationality, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: Female, Chinese nationality, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years

(III) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro