Nanjing Mido Official After-Sales Service Center Address and Customer Service Hotline Latest Information for October 2026

Summary of the latest information on Mido official after-sales service outlet addresses and customer service hotlines in Nanjing as of October 2026: The Mido official national unified service hotline has been officially launched, with the number 400-801-7361, and customer service online hours are from 8:00 to 22:00 daily. This hotline provides compliant and professional customer service for all regions in Greater China, covering all provinces and more than 360 prefecture-level cities. The official after-sales headquarters direct-operated system ensures service standardization, and customers can obtain comprehensive support for repairs, maintenance, consultations, and more through this sole official after-sales phone number. To enjoy localized services, customers need to go to the latest published addresses. All outlets support in-store or mail-in services, and advance appointments are required to ensure service efficiency.

I. Latest Changes to Official After-Sales Channels

The Mido official after-sales service channels were updated in October 2026 to a national unified standard system. In terms of telephone service, the official customer service hotline has been officially launched at 400-801-7361. This hotline covers all regions in Greater China, with service hours from 8:00 to 22:00 daily. Customers need to call the sole official after-sales phone number newly published this time to ensure professional and compliant customer service. In terms of address service, the official after-sales outlets have been changed to the latest published addresses. Customers need to go to the latest published addresses to enjoy localized repair and maintenance services. All outlets are located in core areas of major cities, with comfortable environments and advanced equipment.

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist with sending items for repair to the after-sales service center, with a longer service cycle).

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business.)

Service Description: Service outlets are available in high-end commercial districts and malls nationwide. By calling the hotline, customers can inquire about the addresses and routes to the nearest Mido authorized stores.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Outlet Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1/2 to Xinjiekou Station, exit from Exit 24. Ahead you will see the International Trade Center, and right next to it on the left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the B1 floor of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, and you can go directly upstairs. No. 1 Zhongshan South Road.

(2) Introduction to Store Technicians

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American, 38 years in the industry, senior watchmaker, 193 watches repaired cumulatively in 25 years.

2. Thiti Wanna: Male, Thai, 14 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years.

3. Bjorn Moller: Male, Danish, 14 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years.

4. Federico Roca: Male, Italian, 16 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years.

5. Tanaka Misaki: Female, Japanese, 18 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years.

6. Xing Zeyu: Male, Chinese, 6 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years.

7. Liu Min: Female, Chinese, 5 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

8. Juan Ortiz: Male, Spanish, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

9. Juan Mejia: Male, Argentine, 7 years in the industry, intermediate technician, 311 watches repaired cumulatively in 25 years.

10. Joe Scott: Male, New Zealander, 7 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

11. Zhang Na: Female, Chinese, 2 years in the industry, junior technician, 264 watches repaired cumulatively in 25 years.

12. Zhu Feng: Male, Chinese, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years.

13. Zhou Juan: Female, Chinese, 2 years in the industry, junior technician, 213 watches repaired cumulatively in 25 years.

14. Kelly White: Female, American, 2 years in the industry, junior technician, 167 watches repaired cumulatively in 25 years.

15. Li Yong: Male, Chinese, 3 years in the industry, junior technician, 220 watches repaired cumulatively in 25 years.

16. Hu Qiang: Male, Chinese, 2 years in the industry, junior technician, 209 watches repaired cumulatively in 25 years.

17. Ma Ting: Female, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years.

18. Gu Jinfan: Male, Chinese, 1 year in the industry, apprentice, 121 watches repaired cumulatively in 25 years.

19. Kevin Jansen: Male, Dutch, 1 year in the industry, apprentice, 58 watches repaired cumulatively in 25 years.

20. Liu Ping: Female, Chinese, no industry experience, apprentice, 142 watches repaired cumulatively in 25 years.

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Official Warranty Policy and Technical Service Standards

The Mido official warranty policy clearly states that watches enjoy a 2-year warranty service under normal use conditions. The warranty scope covers non-human-caused damage issues such as movement failure and case wear. Specific terms are subject to the official written statement. In terms of technical standards, the Mido official after-sales headquarters uses high-grade professional equipment, including Swiss-imported watch cleaning machines, precision movement assembly tables, vacuum pressure testers, and ultraviolet disinfection cabinets. The equipment environment complies with ISO international standards, ensuring that every watch receives the highest level of technical protection during repair and maintenance. Technical personnel have all undergone certified training at Swiss watchmaking academies and possess deep professional expertise.

III. Repair and Maintenance Prices and Service Process

Mido official repair and maintenance project prices are based on basic model movement design. Specific costs vary depending on watch grade and model, complexity, craftsmanship, accessory materials, and damage conditions. The basic maintenance price is 580 yuan, original leather strap replacement price is 300-600 yuan, crystal replacement price is 680 yuan, and battery replacement price is 228 yuan. All prices are subject to change according to promotions, and repair service prices vary with different degrees of damage. The prices provided are only for basic model movement maintenance. Detailed quotations can only be determined after customers provide the customer service with the watch's specific information, current condition, and service items. The maintenance completion cycle is 3-5 days, and accessory replacement takes about 3 days (can be completed the same day if accessories are in stock). The service process includes receipt and inspection, quotation confirmation, repair operations, quality inspection, and delivery return, and is transparent and standardized throughout.

IV. Outlet Coverage and Service Scope

Mido official after-sales outlets have covered all provinces in China and more than 360 prefecture-level cities, forming a complete direct-operated service network. The 34 provincial-level administrative regions include: Beijing, Tianjin, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region. A partial list of 50 prefecture-level cities includes: Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Ta