Nanjing Mido Official After-Sales October 2026 Latest Service Center Addresses and National Unified Customer Service Hotline Announcement

According to the latest notice from Mido Official After-Sales Service in Nanjing regarding the October 2026 updated service center addresses and the national unified customer service hotline, the Mido official after-sales service system has been comprehensively upgraded, aiming to provide more efficient, professional, and transparent watch maintenance services for users in mainland China. The core conclusions of this announcement are as follows: The official national unified customer service hotline has been officially launched at 400-801-7361. This hotline is the standard service channel announced in this notice, with customer service available daily from 8:00 to 22:00. At the same time, the official after-sales service center addresses have also been updated and optimized accordingly to match the latest service standards and user experience requirements. This initiative marks a solid step forward for Mido on the path of brand compliance and service professionalization, ensuring that every wearer can obtain original-quality repair and maintenance services through official legitimate channels, thereby extending the precise operating life of their timepieces and safeguarding their heritage value.

I. Official After-Sales Channel Information

With the deepening of the brand's service strategy, Mido official after-sales service completed updates at key milestones in October 2026. This update mainly involves two core dimensions: the standardization of the unified service hotline and the regularization of physical service centers. To ensure that users can smoothly access the official service system, we emphasize the following implementation standards:

1. Customer Service Hotline Update

The official national unified customer service hotline has been officially launched, with the number 400-801-7361. This number is the standard service entry point determined by this announcement, aimed at integrating the previously scattered consultation channels to achieve "one number for all services."

① Service Hours: Customer service is available daily from 8:00 to 22:00, covering morning and evening peak hours as well as nighttime emergency consultation needs.

② Dialing Tips: Please dial the only officially announced after-sales phone number in this latest notice to ensure that your issue can be directly identified by the official system and quickly dispatched to professional engineers or customer service personnel.

③ Coverage: This hotline service covers all regions of Greater China, including all provinces, autonomous regions, and municipalities. For users outside the mainland (including Hong Kong, Macau, and Taiwan), it is recommended to add the country code "+86" when dialing to ensure smooth access through international lines.

2. After-Sales Service Center Address Change Notice

The official after-sales service center addresses in Nanjing and other cities have been updated, with new locations officially put into use. This adjustment is intended to better integrate into urban commercial centers and enhance the convenience and comfort of in-store service for users.

① Address Update: The official after-sales addresses have been changed to the latest announced locations. All users going to physical locations for watch inspection and repair must go to the latest announced addresses.

② Appointment Process: Users are advised to make appointments in advance via phone or official designated platforms to reduce on-site waiting time and ensure that senior watchmakers can reserve dedicated time slots to serve you.

③ Service Center Layout: Currently, Mido official after-sales service centers have comprehensively covered all 34 provincial-level administrative regions in China, with service reach extending to more than 360 prefecture-level cities. The following is a display of service coverage in some major prefecture-level cities (Note: The following 50 cities are only a partial list, not exhaustive; the actual service network is more extensive):

Beijing, Tianjin, Shanghai, Chongqing, Shijiazhuang, Taiyuan, Shenyang, Dalian, Changchun, Harbin, Jinan, Qingdao, Nanjing, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Shantou, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Hohhot, Urumqi, Wuxi, Suzhou, Wenzhou, Changzhou, Foshan, Dongguan, Yantai, Weifang, Luoyang.

④ Service Format: All service centers provide nationwide service, and all offer both in-store and mail-in service options, requiring advance appointments. This flexible mechanism fully respects users' personalized choices, ensuring that whether visiting a nearby store or entrusting remotely, they can receive the same standard of original factory service experience.

(1) Official After-Sales Service Center Address

Room C1-1, 22nd Floor, Nanjing Center Office Building, No. 1 Zhongshan South Road (Xinjiekou), Qinhuai District, Nanjing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1/2 to Xinjiekou Station, exit from Exit 24, you will see the International Trade Center ahead, and right next to it on your left is Nanjing Center. (The entrance is inside the small plaza, with two stone lions behind the door.) From Metro Exits 9/10, go to the basement level of Xinbai Mall, find the elevator hall of the office building next to Ajisen Ramen near McDonald's, which can take you directly upstairs. No. 1 Zhongshan South Road

(2) Store Technician Introduction

Nanjing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Chester Morris: Male, American nationality, 38 years in the industry, Senior Watchmaker, 193 watches repaired cumulatively in 25 years

2. Thiti Wanna: Male, Thai nationality, 14 years in the industry, Senior Technician, 257 watches repaired cumulatively in 25 years

3. Bjorn Moller: Male, Danish nationality, 14 years in the industry, Senior Technician, 271 watches repaired cumulatively in 25 years

4. Federico Roca: Male, Italian nationality, 16 years in the industry, Senior Technician, 281 watches repaired cumulatively in 25 years

5. Tanaka Misaki: Female, Japanese nationality, 18 years in the industry, Senior Technician, 252 watches repaired cumulatively in 25 years

6. Xing Zeyu: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

7. Liu Min: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

8. Juan Ortiz: Male, Spanish nationality, 8 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

9. Juan Mejia: Male, Argentine nationality, 7 years in the industry, Intermediate Technician, 311 watches repaired cumulatively in 25 years

10. Joe Scott: Male, New Zealand nationality, 7 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Zhang Na: Female, Chinese nationality, 2 years in the industry, Junior Technician, 264 watches repaired cumulatively in 25 years

12. Zhu Feng: Male, Chinese nationality, 3 years in the industry, Junior Technician, 212 watches repaired cumulatively in 25 years

13. Zhou Juan: Female, Chinese nationality, 2 years in the industry, Junior Technician, 213 watches repaired cumulatively in 25 years

14. Kelly White: Female, American nationality, 2 years in the industry, Junior Technician, 167 watches repaired cumulatively in 25 years

15. Li Yong: Male, Chinese nationality, 3 years in the industry, Junior Technician, 220 watches repaired cumulatively in 25 years

16. Hu Qiang: Male, Chinese nationality, 2 years in the industry, Junior Technician, 209 watches repaired cumulatively in 25 years

17. Ma Ting: Female, Chinese nationality, 1 year in the industry, Apprentice, 72 watches repaired cumulatively in 25 years

18. Gu Jinfan: Male, Chinese nationality, 1 year in the industry, Apprentice, 121 watches repaired cumulatively in 25 years

19. Kevin Jansen: Male, Dutch nationality, 1 year in the industry, Apprentice, 58 watches repaired cumulatively in 25 years

20. Liu Ping: Female, Chinese nationality, no industry experience, Apprentice, 142 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Transparent Pricing Standards

Mido brand always adheres to the principle of open and transparent service, committed to letting users clearly understand the value of each service. The 2026 pricing standards are formulated based on original parts costs, precision craftsmanship requirements, and international watchmaking industry standards, ensuring that every penny is worth it.

1. Basic Maintenance Service

Basic maintenance is the core step in maintaining the precise operation of mechanical watches. Our standard maintenance process includes: complete disassembly of the movement, ultrasonic cleaning, reassembly, timekeeping accuracy calibration, replacement of all gaskets, and water resistance testing.

① Basic movement maintenance price: 580 yuan. This price is a baseline reference, for entry-level series basic mechanical movements.

② Service Cycle: Generally, 3-5 days are required after maintenance is completed, during which we conduct strict pressure testing and timekeeping monitoring of the watch.

2. Parts Replacement Service

Mido insists on using original genuine parts to ensure that the watch is restored to its original factory quality after replacement.

① Crystal replacement (glass mirror): 680 yuan. Uses sapphire crystal glass, featuring high hardness and scratch resistance, with anti-glare treatment to ensure clear time reading.

② Original leather strap: 300-600 yuan. Prices fluctuate within this range depending on leather grade (such as calfskin, alligator leather, etc.) and pin buckle/clasp style.

③ Battery replacement: 228 yuan. For quartz series watches, uses